Returns Policy
Returns
If you are unhappy with any product you have ordered, simply return it to us unopened within 30 days and we'll give you a full refund. This does not effect your statutory rights. Please contact us initially prior to returning any goods by e-mail
Please Note that Proof of postage or tracking must be obtained for all returned goods to us
The customer must take all reasonable care to ensure that all returned items are suitably & adequately packaged safely. Lost or undelivered goods must be reported to us within 21 days of purchase, after this period we cannot be held responsible for the said loss. All other returns must be unopened and in "As New" condition. Any Return postage costs are the sole responsibility of the buyer in this case.
Refunds
All Refunds will be less the shipping charge. This charge will not be applied to damaged goods or cancellations within the 7 working day cooling off period.
If your order has been despatched prior to your cancellation, a refund will be issued once the order has been returned back to ourselves.
If you take advantage of any offer or discount, you will be refunded according to the discount that was applied to the offer.
Please allow at least 7 working days for your refund or exchange to be processed.
Surcharges
Please Note that these charges are placed to cover the costs of postage, re-stocking, handling and administration.
Orders under £100 (excluding P & P) will incur a 15% surcharge or a minimum charge of £6, whichever is the greater (plus where applicable, the P&P cost to re-send the goods).
All Orders over £100 (excluding P & P) will incur a £15 surcharge (plus where applicable, the P&P cost to re-send the goods).
If you are unhappy with any product you have ordered, simply return it to us unopened within 30 days and we'll give you a full refund. This does not effect your statutory rights. Please contact us initially prior to returning any goods by e-mail
Please Note that Proof of postage or tracking must be obtained for all returned goods to us
The customer must take all reasonable care to ensure that all returned items are suitably & adequately packaged safely. Lost or undelivered goods must be reported to us within 21 days of purchase, after this period we cannot be held responsible for the said loss. All other returns must be unopened and in "As New" condition. Any Return postage costs are the sole responsibility of the buyer in this case.
Refunds
All Refunds will be less the shipping charge. This charge will not be applied to damaged goods or cancellations within the 7 working day cooling off period.
If your order has been despatched prior to your cancellation, a refund will be issued once the order has been returned back to ourselves.
If you take advantage of any offer or discount, you will be refunded according to the discount that was applied to the offer.
Please allow at least 7 working days for your refund or exchange to be processed.
Surcharges
Please Note that these charges are placed to cover the costs of postage, re-stocking, handling and administration.
Orders under £100 (excluding P & P) will incur a 15% surcharge or a minimum charge of £6, whichever is the greater (plus where applicable, the P&P cost to re-send the goods).
All Orders over £100 (excluding P & P) will incur a £15 surcharge (plus where applicable, the P&P cost to re-send the goods).